Frequently Asked Questions
Everything you need to know about your AVA Beauty experience.
Are AVA Beauty products cruelty-free?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Can I change or cancel my order after it's placed?
We process orders quickly, but we will do our best to accommodate changes if you contact us within 1 hour of placing your order.
Are your skincare products suitable for sensitive skin?
Most of our products are formulated to be gentle and are dermatologically tested. However, we recommend checking the full ingredient list and performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.